Working with an agent
Buying new construction with your own agent
Walking into a builder's model home feels easy. Friendly sales staff answer questions, a preferred lender is ready to prequalify you and the contract is already printed. But everyone in that office works for the builder. Bringing your own agent, at the right moment, keeps someone on your side of the table.
Reviewed November 2026 · Written for Buy Home Tips from the sources listed below
Builders sell many homes directly, through sales staff who work in model homes. Those staff can be helpful, but their job is to sell the builder's homes on the builder's terms. If you want advice on price, upgrades, lenders and contract terms from someone working for you, you need your own agent.
Who works for whom
Freddie Mac's new-construction tips recommend finding your own agent who is not affiliated with the builder, has experience in new construction, knows the area and, ideally, has worked with that builder before. That experience helps when choosing options and negotiating.
The CFPB adds that agents can represent buyers, sellers or both, and that state laws can require agents to tell you whom they represent. Ask the model home staff directly.
Timing matters
Freddie Mac notes that many builders require your agent to accompany you on your first visit. Some builders will not work with an agent who shows up after you have already registered on your own. Before you tour a new community, pick an agent and ask the builder about its registration policy.
Paying your agent
Since the 2024 NAR settlement, buyers working with NAR members sign a written agreement before touring, and compensation is negotiable. Builders sometimes offer to pay a buyer's agent, but that is not guaranteed. Get the arrangement in writing in your buyer agreement, and ask the builder up front what it will contribute.
What your agent can negotiate
Freddie Mac says builders are frequently reluctant to cut the sales price because other buyers would see it. They may instead add options such as upgraded flooring or appliances, or pay closing costs. An agent who knows the builder can help you decide which concessions are worth most and whether lender incentives are really better than shopping elsewhere.
The builder's lender
The CFPB says homebuilders often have an associated lender, but you do not have to use it and have the right to shop around. Freddie Mac notes that a preferred lender may offer competitive rates and fees, and early in a development it may be the only option, so understand terms such as how long the rate lock lasts. Compare Loan Estimates before deciding whether an incentive tied to the preferred lender is worth it.
Contract terms to read closely
Builder contracts are usually written by the builder. With your agent, and an attorney if needed, look at:
- Deposit refunds. The CFPB suggests asking under what conditions the builder deposit can be returned.
- Completion date. Freddie Mac advises knowing the completion date and what happens if it is missed.
- Warranties. Make sure you understand all warranties, from the structure to appliances. For FHA and VA new construction, HUD's form HUD-92544 gives a one-year warranty that the home was built in substantial conformity with its plans and specifications.
- Changes and upgrades. Check change-order pricing and deadlines.
- Inspections. Confirm you can bring your own inspector during and after construction.
Inspections on a new home
Freddie Mac recommends a home inspection even on a new home. Many buyers schedule inspections at key stages, such as before drywall goes up, and again before closing. Your agent can help coordinate access with the builder.
The bottom line
The builder's sales team works for the builder. Bring your own experienced agent from the first visit, put compensation in writing, shop the builder's lender and read the deposit, completion and warranty terms closely.
Bringing an agent to a builder
- Choose an agent with new-construction experience before visiting models.
- Bring the agent, or register them, on your first visit if the builder requires it.
- Sign a written buyer agreement that covers compensation.
- Compare the builder's preferred lender with at least two others.
- Ask under what conditions your builder deposit is refundable.
- Schedule independent inspections during and after construction.
Questions buyers ask
Does the builder's sales agent represent me?
No. The on-site sales staff are there for the builder. Freddie Mac advises buyers to find their own agent who is not affiliated with the builder and has their interests in mind.
Do I need to bring my agent on the first visit?
Often. Freddie Mac notes that many builders require your agent to accompany you on your first visit. Check the builder's policy before you go, because registering late can affect whether your agent can represent you.
Do I have to use the builder's lender?
No. The CFPB says homebuilders often have an associated mortgage lender, but you do not have to use that lender and you have the right to shop around.
Do new homes need inspections?
Yes, they are still recommended. Freddie Mac advises a home inspection even on a new home to make sure it is safe and up to code.
Sources checked for this page
- Freddie Mac: tips for buying new construction
- CFPB: find the right home
- HUD: Warranty of Completion of Construction (form HUD-92544)
- National Association of Realtors: what the settlement means for buyers
Checked November 2026. Programs and limits change; confirm with the source before you rely on a figure.